Account Manager, Client Success

New York, New York

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world's largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

If you are curious about programmatic advertising or the digital landscape of video ad-tech, and are a proven self-starter who can learn quickly and are hungry to show your value in a team environment, we have the role for you.

The Account Manager, Client Success is expected to provide best in class service and operations support to their portfolio of strategic publisher partner relationships. The ideal candidate will utilize superior customer service and relationship building skills in their work with Account Management, Sales, Technical Operations and the Product team. They will be focused on the goals of driving effective use of the platform, growth of our customer base, supply optimization and always operate with the directive to grow revenue.

In this role you will:

• Develop strong relationships with some of our large scale strategic supply partners to understand their goals and financial targets to formulate holistic monetization strategy

• Execute publisher monetization strategies on a day to day basis through Magnite's best in class platform(s)

• Partner with Publisher Sales to strategically grow publisher relationships

• Manage the on-boarding of new clients including; database maintenance, training and documentation

• Pull reporting, run analysis of data and provide insights to internal groups and partners based on findings

• Working closely with our programmatic demand side teams to provide the most optimal view of supply to their clients

• Manage all day-to-day administrative operations associated with publisher partners including but not limited to month end billing review, deal set up and troubleshooting

• Become an expert at platform(s) demos, encourage the adoption of new product features and provide feedback internally on client needs to drive future product conversations

• Build critical internal partnerships through outreach, customer service and effective work output

We're looking for someone with:

• 2+ years of publisher account management, customer support and/or ad operations experience; preferably in digital video, and CTV in particular

• General knowledge and strong understanding of the overall ad technology ecosystem (Ad servers, SSP, DSP, RTB, etc.), ad servers, ad formats, 3P data, and other related products

• High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, deadline-oriented environment

• Possessing strong analytical, data-driven decision-making and strategic problem-solving abilities

• Experience with RTB platforms or programmatic businesses with strong understanding of video Supply Side Platforms and knowledge of 3rd party ad serving platforms and Video Ad Serving Protocols (VAST, VPAID) is a plus

• Excellent communications skills, especially strong presentation skills with a knack for consultative selling

• High proficiency with Word, Excel and PowerPoint

Company Culture:

We believe collaboration is essential to success. Magnite's hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events
• Company-Matched Charitable Contributions
• Wellness Coach and Mental Health Support

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework
• Culture and Inclusion Programs
• Bonusly Peer-to-Peer Recognition Program

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

In New York, the base salary range for this position is: $80,000 - $90,000 in addition to an annual variable bonus based on performance and company equity (NASDAQ: MGNI).

Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.

Our DEI Commitment: To establish Magnite as a thought leader by diversifying voices within Magnite, cultivating a culture in which employees feel safe as their authentic selves, and by investing in strategies to support Magnite's local communities.

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