Poker Campaign Associate
Jersey City, NJ 
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Posted 13 days ago
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Job Description
Position: Poker Campaign Associate
Location: Jersey City, NJ
Remote Status: Hybrid
Job Id: 2384
# of Openings: 1
Poker Campaign Associate
Jersey City, NJ

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role
Reporting to the Poker Campaign Manager, the Poker Campaign Associate is responsible for utilizing operational tools to configure and deliver flawless marketing campaigns for BetMGM Poker customers. The Poker Campaign team is responsible for configuring and delivering player communications and Poker promotions via email, push notifications, website, and in-client messaging for the BetMGM, Borgata, and Party Poker brands.

Responsibilities
The core responsibilities of this role are:
  • Workflow and Stakeholder Management: Tracking campaign progress using Workfront, ensuring alignment on requests from stakeholders, making recommendations based on resource requirements and system capabilities, understanding prioritization of requests, and communicating status updates and timelines
  • QA & Testing: Ensuring that system setup is accurate against campaign requests and company standards prior to deployment, utilizing test accounts to review customer journeys, testing new functionality as it is delivered, ensuring stakeholders are aware of system capabilities and limitations, and reviewing campaigns once live to validate accuracy
  • Execution: Creating complex campaign setups across multiple tools to ensure that customer journeys are flawless, from opening an email or push notification, to viewing the campaign within the product, and finally concluding the customer journey
In addition, other responsibilities of this role include, but are not limited to:
  • Utilizing project management tools to track campaign progress and request assets from the Copy and Creative teams
  • Mastering proprietary promotional tools, Optimove, Sitecore, ExactTarget, Indigo, and others as needed to ensure flawless end-to-end presentation to customers
  • Tracking bug reports as needed in collaboration with the Poker Campaign Manager and Senior Manager, Poker Operations
  • Ensuring Customer Care has required information to answer campaign-related queries
  • Troubleshooting escalated issues from Customer Care
  • Delivering ad-hoc campaigns in response to business needs as requested by key stakeholders, such as influencing specific KPIs or delivering good will gestures to customers due to technical issues
  • Ensuring that all campaigns meet company Responsible Gambling, Legal, and Compliance standards
  • Refining evergreen content as needed to ensure consistently fresh experience for customers
Essential Functions
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
  • At least one year in a marketing, CRM, or operations role
  • Significant experience playing online or land-based poker
  • Extraordinary attention to detail and ability to navigate complex and nuanced technical systems
  • Advanced organizational skills
Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
  • Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
  • Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
  • Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
  • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Gaming Compliance

Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
Pay Range: $51,440 - $67,515 per year
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Job Summary
Company
BetMGM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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