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Digital Response Team - Customer Support Agent
At HearingLife, we are committed to delivering unsurpassed hearing health care by placing your individual needs first. We pledge to provide affordable, custom-tailored solutions supported by our professional and dedicated staff.

As an essential member of the HearingLife Call Center team, the Customer Support Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics.

Must be available during agreed upon hours at time of hire
- Interact professionally and politely on the telephone with prospective patients and hearing clinic staff.
- Educate patient to schedule an appointment by using scripts and describing the service process.
- Maintain accurate records of calls and outcomes in the computer systems.
- Make outbound calls to hearing clinics and prospective patients for appointment follow-up.
- Meet minimum number of outbound calls per hour and/or minutes on phone calls per shift.
- Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.
- Book and track appointments in multiple systems.
- Answer customer questions.
- Communicate and explain the value and benefits of using the service.
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.

- High School Diploma or GED required.
- Professional and proactive customer service skills.
- Excellent phone manner, strong verbal and written communication skills.
- Bilingual (Spanish/English) preferred.
- Planning and organizational skills.
- Proven listening and closing skills.
- Demonstrates a positive and enthusiastic attitude
- Excellent computer navigation skills (move between multiple widows and programs).
- Ability to work independently with minimal supervision.
- 1-year prior work at home experience.
- Existing, reliable high-speed internet connection.
- Quiet, noise free home office space that is free of distractions.

*Company equipment will be provided upon hire


- Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!
- Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.
- Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.
- Invest in Your Future: With our competitive 401(k) Program, your future looks bright.
- Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.
- Boundless Growth Opportunities:
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- DMIT Program: Dive deep into management insights.
- Apprentice Program: Learn from the best in the field.
- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

- A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative Solutions.
- Empower Your Ambitions: Education Expense Reimbursement. Keep learning, keep growing!
- Refer & Earn: Know someone perfect for the team? Our Team Member Referral Program rewards.
- Protection for the Unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.

Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!


We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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