Primary Purpose
The HRSC LOA Specialist provides support and case management services to customers (employee and managers). This role serves as the main contact and subject matter expert of employee Leave of Absence processes and Benefits Administration, ensuring compliance with Bright Horizons policies. The LOA Specialist is responsible for building strong relationships between the HR Service Center and the relevant Center(s) of Excellence.
Customer Service
?Domain Specific
Systems / Business Process Transactional Support / Responsibility
Service Center Process
Team / Culture
Decision Making Authority
Ability to function independently, often without direct supervision, when communicating with internal and external customers. Most decisions will be made under the advisement of a supervisor.
Job Requirements